Our custom products are designed and produced specifically for your club, school, academy, team, business or organisation.

Because every order is made for you, different production, delivery, cancellation and returns terms apply.

For standard products purchased through our online store, please view our Shipping & Returns Policy.

What is a custom order?

A custom order includes products with:

• Custom front and back covers
• Club, school, academy or team branding (Logo & Colours)
• Organisation-specific content
• Custom colours, artwork or packaging
• Products manufactured specifically for your organisation

Minimum order quantities

Our minimum order quantities depend on the level of customisation required.

Branded Performance Journals

Our existing products can be customised with your colours, logos and branded front and back covers.

The minimum order is 50 units.

Bespoke Journals

Bespoke orders may include changes to existing pages, additional pages, custom artwork, colours or packaging.

The minimum order is 150 units.

If you require fewer than 50 copies, our standard products may be available at a discounted team-pack rate.

Confirming your order

Your custom order is confirmed once:

• You have accepted the quote
• Final quantities and product specifications have been agreed
• The required payment terms have been met
• Delivery details have been confirmed

Your quote or invoice will confirm:

• The products and quantities ordered
• The total price
• Any applicable design fees
• Payment terms
• The estimated production and delivery timeline
• Shipping arrangements and costs

Providing your assets

To help us meet the agreed timeline, you’ll need to provide all requested logos, brand assets, content and other information by the dates we confirm.

Please provide artwork and logos in the requested file formats and at a suitable quality for print.

Delays in receiving assets, content or other required information may delay the design, production and delivery schedule. If this happens, we may need to provide a revised timeline.

Approving your artwork

Before production starts, we’ll send you the final artwork or product specification to approve.

Please check everything carefully, including:

• Spelling and wording
• Names
• Logos and sponsor details
• Colours
• Product quantities
• Page content
• Delivery address

Please provide artwork feedback and final approval within the timeframe we confirm.

Late feedback, requested revisions or delayed approval may affect the production schedule and delivery date.

Once you approve the final artwork, changes may no longer be possible. Any later changes could result in additional costs or delays.

We cannot take responsibility for errors included in artwork or specifications that you have approved.

Production will not begin until final approval has been received, unless another arrangement has been agreed in writing.

Design changes

Our products can be adapted to suit your organisation, programme or sport.

Changes to existing content or the addition of unique pages may incur a design fee, depending on the complexity of the work required.

Any additional design charges will be confirmed before the work begins.

Production and delivery

The typical lead time from confirmation of your order and final design approval to delivery is approximately 7 weeks.

This timeframe begins once:

• Final artwork has been approved
• Quantities and specifications have been confirmed
• All required assets and content have been supplied
• Any required payment has been received

A typical order includes:

• Artwork preparation and revisions
• Your approval
• Printing and production
• International or domestic freight
• Final delivery

The estimated timeline relies on assets, feedback and approval being provided by the agreed dates.

If information, feedback or approval is delayed, production and delivery may also be delayed. We’ll let you know if the timeline needs to be updated.

Delivery dates are estimates unless we have specifically confirmed a guaranteed date in writing.

Public holidays, factory closures, customs processing, seasonal demand and carrier delays can occasionally affect these timeframes.

Please tell us about any tournament, season launch, school term or event deadline before confirming your order. We recommend allowing some extra time for important dates.

Shipping costs

Shipping is quoted individually based on:

• Order quantity
• Packed weight and size
• Delivery destination
• Required delivery timeframe
• Available freight options

Your quote or invoice will show the agreed shipping method and cost.

Additional charges may apply for:

• Rural or remote delivery
• Multiple delivery addresses
• Split shipments
• Urgent freight
• Redelivery after an unsuccessful delivery
• Storage requested after production

Duties and taxes

We’ll include applicable GST, VAT, duties and taxes in your quote where possible.

Your quote will explain whether import duties and taxes are included or may need to be paid when the order arrives.

Customs processing can sometimes affect delivery times and is outside our direct control.

Changes and cancellations

Before final artwork approval, changes can normally be made as part of the agreed design process.

Additional design fees may apply if the requested changes go beyond the scope included in your quote.

After final approval, further changes may result in additional design, production or administration costs.

Once printing or production has started, the order usually cannot be changed or cancelled.

If you cancel after costs have already been incurred, you may still need to cover artwork, materials, production, freight or other costs relating to the order.

Change-of-mind returns

Because custom, branded and personalised products are made specifically for you, they cannot be returned or refunded for change of mind.

This includes:

• Changes to your requirements
• Incorrect quantities that were confirmed
• Errors included in approved artwork
• A decision not to use the products
• Changes to an event, season or programme

This does not affect your rights if the products are faulty, damaged, incorrectly supplied or significantly different from the approved specification.

Checking your delivery

Please check your order soon after it arrives.

Visible shipping damage, shortages or production issues should be reported within 7 days of delivery, where possible.

Letting us know quickly helps us investigate the issue with the factory or delivery provider. This timeframe does not limit any rights that cannot legally be excluded.

Reporting a problem

Please email notes@mysportsnotes.com and include:

• The number of affected products
• A description of the issue
• Clear photos of the affected products
• Photos of the cartons and packaging
• A photo of the shipping label, where relevant

Please keep the affected products and packaging until we have reviewed the issue.

Printing and production variations

Small variations can occur as part of commercial printing and manufacturing.

These can include reasonable differences in:

• Colour between screens, proofs and printed products
• Trimming and page positioning
• Binding
• Paper finish
• Logo positioning
• Packaging
• Different production batches

Small, reasonable variations are not normally considered faults.

This does not include significant printing errors, production faults or products that are substantially different from the approved specification.

Faulty, damaged or incorrect products

If we confirm a fault, shortage, shipping issue or production error, we’ll work with you to find the most appropriate solution.

Depending on the issue, this may include:

• Replacing affected products
• Reprinting part or all of the order
• Providing a partial refund or credit
• Providing a full refund in serious cases
• Agreeing on another suitable solution

The right solution will depend on the type of problem and how many products are affected.

Split deliveries and multiple addresses

Split shipments and deliveries to multiple addresses must be agreed before production or packing.

Additional shipping, handling or administration charges may apply.

Delayed delivery or storage

If you ask us to delay delivery after production is complete, storage or redelivery charges may apply.

We’ll let you know about any additional charges before they are incurred.

Contact us

For help with a custom order:

Use the contact form below or email: notes@mysportsnotes.com
Response time: We aim to reply within 1–2 business days.

Please include your organisation name and order or invoice number so we can help you more quickly.

Nothing in these terms limits any rights or remedies available under applicable consumer protection laws.